Currently we only offer UPS Ground for shipping. Orders will be processed and shipped within 1 to 3 business days. Once the order has been shipped, it usually takes 3 to 5 business days for it to arrive.

Your privacy is a primary concern to us at Aqua-Scent. Our goal in clarifying our policy on the collection and use of customer data is to ensure the highest level of confidentiality and security. This policy is a company-wide policy, not limited to our web site. When you provide Aqua-scent with your personal or company information, such as your name, address, telephone number, fax number or e-mail address, we will not give or sell your individual information to any outside company for its use in marketing or solicitation. We will maintain the confidentiality of your personal information and it will be used only to support your customer relationship with Aqua-Scent. Our web site also offers encryption technology to help protect the transmission of customer information over the internet.

We offer a No Hassle return. For the fastest service, a return should be made within 30 days of the purchase. Returned product should be accompanied by the purchase invoice. Returns after 30 days will be on an inspection basis. Please ship all returns via regular ground carrier. We will not accept any return shipped COD. If you return your package via air or overnight we will not reimburse you for the shipping charges. We only reimburse on standard ground shipping charges. If you need any assistance please call 1-866-656-1135. Please allow a minimum of 2 weeks for redelivery of reordered product to arrive.

Aqua-Scent Inc.
4160 SE International Way
Milwaukie, OR 97222

Please note that merchandise purchased from retailers cannot be returned through us, only Aqua-Scent web based purchases will be accepted.

If you have questions or issues about an order please Contact Us.